our policies

• We recommend booking in advance to secure your preferred time and provider.
• A valid credit card is required to hold all reservations.
• Same-day appointments are welcome based on availability.

• Please arrive 15 minutes early to allow time to check in and begin your experience in a relaxed state.
• Late arrivals may result in a shortened service or rescheduling out of respect for the next guest’s time.

• We kindly require 24 hours’ notice for all cancellations or reschedules.
• Cancellations within 24 hours or no-shows will be charged 50-100% of the service price, depending on the length of service booked.

• We accept all major credit cards and cash.
• Gratuity is not included in service pricing.
• A 20% gratuity is customary and appreciated for exceptional service.

• Robes, sandals, and lockers are provided for your comfort.
• We encourage mindfulness and request that mobile devices be silenced during your visit.
• Our environment is one of tranquility. Please speak softly and be considerate of other guests.

• Please inform us of any medical conditions, recent surgeries, allergies, or pregnancy at the time of booking.
• Some treatments may require medical clearance.
• Guests under the influence of alcohol or drugs will not be permitted to receive services.

• Guests must be 18 or older for most spa services.
• Salon services for younger clients may be available—please inquire.

We recommend leaving valuables at home. The Grand is not responsible for lost or stolen items.

• Membership benefits are non-transferable and may not be combined with other offers.
• Missed membership appointments may not be carried over unless otherwise arranged.

• Unopened products may be returned within 14 days for store credit.
• Opened or used products are non-refundable unless there is a defect.

We strive for perfection. If you’re unsatisfied with any service, please notify us within 72 hours so we can make it right.